Privacy Policy

Overview

By visiting or using heavydigger ("we", "us", "our") at heavydigger.shop, you agree to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use our services.

What We Collect

Device/Usage Data: browser type/version, IP address, time zone, cookie identifiers, pages and actions you view, and diagnostics.
Order/Account Data: name, billing/shipping address, email, phone, order details, and payment info (processed by our payment provider; we do not store full card numbers).
Support Communications: content you send us via email, forms, or phone (e.g., inquiries, warranty/return requests).

How We Use Your Information

We use personal information to:

process and fulfill orders, provide invoices, shipping, and tracking;
provide customer support and warranty/return services;
operate, secure, troubleshoot, and improve our website and services;
personalize communications and (where permitted) send marketing;
prevent fraud, abuse, and security incidents; comply with legal obligations.

Cookies & Similar Technologies

We use cookies and similar technologies to enable core features, understand usage, and improve performance. You can control cookies via your browser settings; disabling some cookies may affect site functionality.

Sharing Your Information

We may share information with:

Service providers (e.g., payment processors, hosting/CDN, analytics, shipping carriers) under contracts that protect your data;
Authorities when required by law or to protect rights, safety, and security;
Business transfers (e.g., merger, acquisition), where data is transferred with appropriate safeguards.

User Content

Content you submit publicly (e.g., product reviews) may be visible to others. Avoid posting sensitive personal information in public areas.

Children's Data

Our services are not directed to children under 16, and we do not knowingly collect their data. If you believe a child has provided data, contact us to request deletion.

Retention

We retain personal information only as long as needed for the purposes described above and to meet legal, accounting, or reporting requirements. You may request deletion; we will comply where required by law.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port your data; to object to or restrict certain processing; and to withdraw consent. You can also opt out of marketing at any time (see emails for unsubscribe links).

To exercise rights, email us at support@heavydigger.shop. We may request information to verify your identity and jurisdiction. California/EU/UK residents have additional rights under applicable laws (e.g., CPRA/GDPR).

Do Not Track

We do not alter our data collection practices in response to "Do Not Track" signals at this time.

Security

We implement reasonable technical and organizational measures to protect personal information. However, no system is fully secure—please avoid sending sensitive data via unsecured channels.

International Transfers

Your data may be processed outside your state or country. Where required, we use appropriate safeguards for cross-border transfers.

Changes to This Policy

We may update this policy from time to time. Updates will appear on this page with a revised effective date. Your continued use of the site after changes means you accept the updated policy.

Contact Us

Note: This template is for general informational purposes only and does not constitute legal advice. Local laws may grant you additional rights.

Effective date: September 14, 2025

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