Shipping Policy

FREE GROUND SHIPPING

We proudly offer complimentary ground shipping to the lower 48 states. Standard delivery time is typically 7–14 business days. Ground service is included at no additional cost and does not include on-site unloading services.

Orders involving excavators or skid steer loaders require a forklift for safe unloading at your location. If you do not have access to a forklift, please arrange a rental prior to delivery.

Need a custom quote or special handling? Contact us.

ORDERS

• We currently ship within the United States (continental US) only.
• Required documentation and EPA certification charges are covered by heavydigger.
• Processing time: up to 3 business days after payment confirmation.
• Transit time: typically an additional 5–10 business days, depending on destination.
• Carriers: machines ship via freight trucking; smaller attachments ship via FedEx/UPS.
• In rare cases, tracking numbers may not appear online. Delivery is guaranteed or you will receive a full refund.

IMPORTANT

• Please double-check your shipping address before placing your order. If an address change is needed after dispatch, any carrier fees are the customer's responsibility.
• If a delivery appointment is required and is not scheduled in time, resulting in a return, a 10% reshipment fee will apply.

Contact

Email: support@heavydigger.shop • Phone: +1 (831) 750-3910 • Website: heavydigger.shop