20,000
Units
Cumulative sales
Return Policy
Return Policy
Return Policy — heavydigger
At heavydigger, we want you to shop with confidence. Every machine is supported by our technical team and inspected for quality before it ships.
✓ WARRANTY
All machines include a one-year warranty with free spare parts coverage for qualifying issues.
Full warranty terms ship with your unit or are available on request.
⏱ 30-DAY RETURNS
Not completely satisfied? Return your equipment within 30 days of purchase for a full refund.
Return logistics/shipping costs are the customer's responsibility.
How Returns Work
- Contact us for an RMA and return instructions before shipping anything back.
- Repack the item securely with all original accessories, manuals, and packaging.
- Ship using a trackable service and share the tracking number with our team.
- Once received and inspected, refunds are issued to the original payment method (typically within 5–10 business days).
Eligibility & Condition
- Items must be in original condition with normal testing wear only (no abuse or damage).
- Include all parts, attachments, and documents that arrived with the product.
- Any unauthorized modifications or improper use may void eligibility.
Exclusions
- Damage caused by misuse, improper installation, or unauthorized modifications.
- Consumables and wear items once used (e.g., fluids, filters) unless defective on arrival.
- Third-party products; please refer to the third party's warranty and return terms.
Need Help?
Email: support@heavydigger.shop • Phone: +1 (831) 750-3910 • Website: heavydigger.shop
Last updated: September 14, 2025
